Retail design that engages

More than points of transaction, physical stores are becoming points of experience where retail brands have an opportunity like no other to connect with their shoppers. At Kendu we bring to life exciting, engaging and meaningful in-store experiences, from the initial briefing to the installation in any store in the world. We’re experts at designing and managing consumer-oriented solutions that add high value for retail brands.


Customer strategy

A good design begins with a good strategy! First gathering information about the brand through our won research and studies from third parties, we then define the creative concept and desired user experience that will serve as the roadmap for the project.

  1. Customer experience strategy (CX/UX)
  2. Market research & insights
  3. Customer journey mapping
  4. Brand workshops & ideation sessions
  5. Store audits
Design services
Sephora SEG displays

Environment design

Our space design team is a melting pot of creatives, store architects and product designers. Through ideation using inspiration and references, they situate the customer strategy and digital experiences in a real life physical space.

  1. Retail store design
  2. Windows, corners, pop-ups & more
  3. New store format development
  4. Signage & zonification

Content creation

The ability to engage and inspire through thoughtful and aspirational visual communications has long been a strong point of Kendu’s offering to worldwide retailers.

  1. Digital signage & in-store displays
  2. Content adaptation
  3. UI & interaction design
  4. Content management system
Digital design services Kendu
Kendu & Intel

Digital transformation

We go above and beyond the actual store space to create amazing, entertaining, informative and engaging digital experiences in-store that will surprise and delight your shoppers all while gathering behavioural data.

  1. Interaction & engagement design
  2. In-store data & analytics solution
  3. Omnichannel development

Let’s talk

Get in touch with us and together we’ll find the ideal bespoke solution for your project.

3-Phase methodology

Every project starts with a strategic analysis of the shopper – the person the brand wants to connect with. This is the basis of our work. Gathering insights and understanding their needs is the only way to ensure that the final design and project execution will truly connect with the shopper ensuring the brand will successfully achieve its goals.

We think
We research the brand, its environment and the shopper’s behaviour to propose the best in-store design solution.
We act
100% committed to bringing to life our “crazy” ideas and solutions with our in-house production capabilities.
We play
We learn from the experience to improve and expand the first store’s prototype into a fully scalable solution.

Interactive solutions

We develop interactive in-store displays to connect with shoppers. Discover our range of digital solutions: interactive tables, smart devices, virtual assistant, lift and learn shelves… Interactive in retail works!