In our 2nd edition, we analyze everything there is to know about the Customer Experience - getting it right is a game changer in the sector. We provide key insights from design and strategy experts, Tim Morey and Scott King from frog agency, explaining how brands can make a successful transformation to appeal to new consumer expectations.
In our special report on page 30, you’ll find the strategic foundations of the CX, what it means now and what it might mean in the future. On page 14, meanwhile, we explore the brands that are already prioritizing the customer experience and over on page 40, we analyze the best global brands of 2019. Do you think you’ll come out on top of our Big Retail Quiz on page 5? Why not challenge your colleagues to search the 7 differences in our Coffee Break section?
Don’t forget that you can download the digital version in the link ‘DOWNLOAD’. Prefer a physical copy? You can contact us at firstname.lastname@example.org, letting us know your details and address.
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