WE’RE LOOKING FOR

Key Account Manager – Visual Merchandising Focus

Kendu is a global company with 20 years of experience in pioneering in-store visual solutions for the retail market. With offices and production facilities in Europe, the US, and Latam, Kendu designs, manufactures, and manages all products and services in-house to guarantee the best quality.

We partner with leading global retailers to create turnkey in-store visual communication solutions aimed at enhancing the shopper experience. Kendu’s core areas include Experience Design, Project Execution, and Campaign Management.

About the Role:

We are looking for a Key Account Manager with strong Visual Merchandising background to join our team. This role is ideal for professionals who have worked inside retail brands (Visual Merchandising, Retail Design, or Trade Marketing) and are eager to help leading retailers bring their brand identity to life through innovative in-store solutions.

You will act as a strategic partner for clients, bridging brand objectives with creative and technical retail solutions. You will combine your understanding of the shopper journey with a commercial mindset to build long-term relationships.

Responsibilities:

• Develop and grow relationships with key retail clients, ensuring long-term collaboration.
• Identify new opportunities in the retail market, aligning with evolving industry trends.
• Advise clients on visual communication strategies, merchandising solutions, and in-store innovations that strengthen shopper engagement.
• Support the full lifecycle of client projects: proposals, pricing, production coordination, delivery, and installation.
• Deliver impactful presentations and storytelling that connect Kendu’s solutions with client needs.
• Represent Kendu EU at retail, visual merchandising, and in-store technology events.
• Collaborate with internal teams (design, production, installation, marketing) to guarantee excellence in execution.
• Ensure client satisfaction by proactively solving issues, following up on timelines, and monitoring results.

Requirements:

• Bachelor’s degree in Business, Marketing, Visual Merchandising, or related field.
• Minimum 3 years of experience in Visual Merchandising, Retail Design, Trade Marketing, or Sales Account Management within the retail sector.
• Experience working directly for a retail brand is highly valued.
• Strong knowledge of shopper experience, in-store communication, and brand activation.
• Fluent in Spanish and English.
• Availability for frequent travel
• Skilled communicator with excellent relationship-building abilities.
• Proactive, hands-on attitude with strong organizational and project management skills.

Capabilities:

• Ability to manage high volumes of projects with accuracy.
• Proficiency with Excel and Office 365;
• Fast learner with a solution-oriented mindset.
• Strong multitasking skills in fast-paced environments.
• Team player with collaborative spirit.