{"id":9298,"date":"2020-08-17T13:41:25","date_gmt":"2020-08-17T13:41:25","guid":{"rendered":"http:\/\/www.kendu.com\/?page_id=9298"},"modified":"2022-07-15T11:48:02","modified_gmt":"2022-07-15T11:48:02","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.kendu.com\/es\/lightbox-dinamico-flowbox\/faq\/","title":{"rendered":"Flowbox help center"},"content":{"rendered":"\n<div class=\"wp-block-cover is-light\" style=\"min-height:270px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim\"><\/span><img decoding=\"async\" width=\"1277\" height=\"488\" class=\"wp-block-cover__image-background wp-image-13263\" alt=\"\" src=\"http:\/\/www.kendu.com\/wp-content\/uploads\/2020\/12\/contact-e1607592621263.jpg\" data-object-fit=\"cover\" srcset=\"https:\/\/www.kendu.com\/wp-content\/uploads\/2020\/12\/contact-e1607592621263.jpg 1277w, https:\/\/www.kendu.com\/wp-content\/uploads\/2020\/12\/contact-e1607592621263-300x115.jpg 300w, https:\/\/www.kendu.com\/wp-content\/uploads\/2020\/12\/contact-e1607592621263-1024x391.jpg 1024w, https:\/\/www.kendu.com\/wp-content\/uploads\/2020\/12\/contact-e1607592621263-768x293.jpg 768w\" sizes=\"(max-width: 1277px) 100vw, 1277px\" \/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<p class=\"has-text-align-center has-large-font-size\"><\/p>\n<\/div><\/div>\n\n\n<section class=\"kn-content-section-1\">\n  <div class=\"container\">\n\n          <div class=\"upper\">\n        <span class=\"upper-title\">AYUDA<\/span>\n      <\/div>\n    \n    <div class=\"title\" data-aos=\"fade-up\" data-aos-delay=\"100\" data-aos-anchor=\".kn-content-section-1\">\n      <h2 class=\"section-title-text\">\n       Soporte t\u00e9cnico de Flowbox\n      <\/h2>\n    <\/div>\n\n    <div class=\"description\" data-aos=\"fade-up\" data-aos-delay=\"200\" data-aos-anchor=\".kn-content-section-1\">\n      <p>\n        \n      <\/p>\n    <\/div>\n\n    \n  <\/div>\n<\/section>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<section class=\"kn-content-section-17\">\n  <div class=\"container\">\n    \n    <div class=\"faqs\">\n\n      <!--menu block-->\n      <div class=\"faqs-menu swiper-container\">\n        <div class=\"swiper-wrapper\">\n        \n          \n            <div class=\"swiper-slide\">\n              <div class=\"faq-single\" data-aos=\"fade-up\" data-aos-delay=\"100\" data-aos-anchor=\".kn-content-section-17\">\n                <div class=\"faq-icon\">\n                    <img decoding=\"async\" src=\"https:\/\/www.kendu.com\/wp-content\/uploads\/2020\/05\/1.png\" class=\"faq-icon-img\">\n                <\/div>\n                <div class=\"faq-button\" id=\"faq-1\" data-aos=\"fade-up\" data-aos-delay=\"150\" data-aos-anchor=\".kn-content-section-17\">\n                  <div class=\"faq-title\" data-aos=\"fade-up\" data-aos-delay=\"160\" data-aos-anchor=\".kn-content-section-17\">\n                      <h2>Detalles T\u00e9cnicos<\/h2>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n\n          \n            <div class=\"swiper-slide\">\n              <div class=\"faq-single\" data-aos=\"fade-up\" data-aos-delay=\"200\" data-aos-anchor=\".kn-content-section-17\">\n                <div class=\"faq-icon\">\n                    <img decoding=\"async\" src=\"https:\/\/www.kendu.com\/wp-content\/uploads\/2020\/05\/2.png\" class=\"faq-icon-img\">\n                <\/div>\n                <div class=\"faq-button\" id=\"faq-2\" data-aos=\"fade-up\" data-aos-delay=\"300\" data-aos-anchor=\".kn-content-section-17\">\n                  <div class=\"faq-title\" data-aos=\"fade-up\" data-aos-delay=\"320\" data-aos-anchor=\".kn-content-section-17\">\n                      <h2>Dise\u00f1o y Proceso Creativo<\/h2>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n\n          \n            <div class=\"swiper-slide\">\n              <div class=\"faq-single\" data-aos=\"fade-up\" data-aos-delay=\"300\" data-aos-anchor=\".kn-content-section-17\">\n                <div class=\"faq-icon\">\n                    <img decoding=\"async\" src=\"https:\/\/www.kendu.com\/wp-content\/uploads\/2020\/05\/3.png\" class=\"faq-icon-img\">\n                <\/div>\n                <div class=\"faq-button\" id=\"faq-3\" data-aos=\"fade-up\" data-aos-delay=\"450\" data-aos-anchor=\".kn-content-section-17\">\n                  <div class=\"faq-title\" data-aos=\"fade-up\" data-aos-delay=\"480\" data-aos-anchor=\".kn-content-section-17\">\n                      <h2>Embalaje y Env\u00edo<\/h2>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n\n          \n            <div class=\"swiper-slide\">\n              <div class=\"faq-single\" data-aos=\"fade-up\" data-aos-delay=\"400\" data-aos-anchor=\".kn-content-section-17\">\n                <div class=\"faq-icon\">\n                    <img decoding=\"async\" src=\"https:\/\/www.kendu.com\/wp-content\/uploads\/2020\/05\/4.png\" class=\"faq-icon-img\">\n                <\/div>\n                <div class=\"faq-button\" id=\"faq-4\" data-aos=\"fade-up\" data-aos-delay=\"600\" data-aos-anchor=\".kn-content-section-17\">\n                  <div class=\"faq-title\" data-aos=\"fade-up\" data-aos-delay=\"640\" data-aos-anchor=\".kn-content-section-17\">\n                      <h2>Instalaci\u00f3n y Montaje <\/h2>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n\n          \n            <div class=\"swiper-slide\">\n              <div class=\"faq-single\" data-aos=\"fade-up\" data-aos-delay=\"500\" data-aos-anchor=\".kn-content-section-17\">\n                <div class=\"faq-icon\">\n                    <img decoding=\"async\" src=\"https:\/\/www.kendu.com\/wp-content\/uploads\/2020\/05\/5.png\" class=\"faq-icon-img\">\n                <\/div>\n                <div class=\"faq-button\" id=\"faq-5\" data-aos=\"fade-up\" data-aos-delay=\"750\" data-aos-anchor=\".kn-content-section-17\">\n                  <div class=\"faq-title\" data-aos=\"fade-up\" data-aos-delay=\"800\" data-aos-anchor=\".kn-content-section-17\">\n                      <h2>Otras preguntas<\/h2>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n\n          \n        <\/div>\n      <\/div>\n      <!--menu block-->\n\n\n      <!--content block-->\n      <div class=\"faqs-content\">\n      \n        \n          \n            <div class=\"faq faq-active\" id=\"item-faq-1\">\n              <div class=\"faq-up\">\n                <img decoding=\"async\" src=\"https:\/\/www.kendu.com\/wp-content\/uploads\/2020\/05\/1.png\" class=\"faq-icon\">\n              <\/div>\n\n              <div class=\"faq-bottom\">\n                <h2>Detalles T\u00e9cnicos<\/h2>\n              <\/div>\n              \n              <div class=\"faq-questions\">\n                \n                  <div id=\"a1-1\" class=\"slidedown-link active\" data-aos=\"fade-up\" data-aos-delay=\"300\" data-aos-anchor=\".faqs-content\">\n                    <span class=\"i\">+<\/span>\n                    <div class=\"faq-question\">\u00bfCu\u00e1l es el consumo de un Flowbox?<\/div>\n                  <\/div>\n                  <div class=\"slidedown-contain-a1-1 slidedown-contain\">\n                    <div class=\"faq-answer\">\n                    \n                                              <img decoding=\"async\" src=\"https:\/\/www.kendu.com\/wp-content\/uploads\/2020\/06\/ENERGY-CONSUMPTION.png\">\n                                            \n                      \n                    <\/div>\n                  <\/div>\n\n                \n                  <div id=\"a1-2\" class=\"slidedown-link active\" data-aos=\"fade-up\" data-aos-delay=\"600\" data-aos-anchor=\".faqs-content\">\n                    <span class=\"i\">+<\/span>\n                    <div class=\"faq-question\">\u00bfQu\u00e9 requisitos el\u00e9ctricos tengo que cumplir?<\/div>\n                  <\/div>\n                  <div class=\"slidedown-contain-a1-2 slidedown-contain\">\n                    <div class=\"faq-answer\">\n                    \n                                            \n                      <p>Es necesario tener instalado un magnetot\u00e9rmico B16. Esta recomendaci\u00f3n ha sido calculada tomando como base que Flowbox es el \u00fanico componente conectado a ese circuito; de no ser as\u00ed, debe calcularse el magnetot\u00e9rmico m\u00e1s adecuado.<\/p>\n\n                    <\/div>\n                  <\/div>\n\n                \n                  <div id=\"a1-3\" class=\"slidedown-link active\" data-aos=\"fade-up\" data-aos-delay=\"900\" data-aos-anchor=\".faqs-content\">\n                    <span class=\"i\">+<\/span>\n                    <div class=\"faq-question\">\u00bfD\u00f3nde queda la salida del cable?<\/div>\n                  <\/div>\n                  <div class=\"slidedown-contain-a1-3 slidedown-contain\">\n                    <div class=\"faq-answer\">\n                    \n                                            \n                      <p>En la parte inferior derecha en todos los casos.<\/p>\n\n                    <\/div>\n                  <\/div>\n\n                \n                  <div id=\"a1-4\" class=\"slidedown-link active\" data-aos=\"fade-up\" data-aos-delay=\"1200\" data-aos-anchor=\".faqs-content\">\n                    <span class=\"i\">+<\/span>\n                    <div class=\"faq-question\">\u00bfQu\u00e9 certificaciones tiene Flowbox?<\/div>\n                  <\/div>\n                  <div class=\"slidedown-contain-a1-4 slidedown-contain\">\n                    <div class=\"faq-answer\">\n                    \n                                            \n                      <p>Flowbox cuenta con el marcado UL, y certificaci\u00f3n CE.<\/p>\n\n                    <\/div>\n                  <\/div>\n\n                              <\/div>\n            <\/div>\n\n          \n        \n          \n            <div class=\"faq\" id=\"item-faq-2\">\n              <div class=\"faq-up\">\n                <img decoding=\"async\" src=\"https:\/\/www.kendu.com\/wp-content\/uploads\/2020\/05\/2.png\" class=\"faq-icon\">\n              <\/div>\n\n              <div class=\"faq-bottom\">\n                <h2>Dise\u00f1o y Proceso Creativo<\/h2>\n              <\/div>\n\n              <div class=\"faq-questions\">\n                \n                  <div id=\"a2-1\" class=\"slidedown-link active\">\n                    <span class=\"i\">+<\/span>\n                    <div class=\"faq-question\">\u00bfHay un cat\u00e1logo de animaciones est\u00e1ndar?<\/div>\n                  <\/div>\n                  <div class=\"slidedown-contain-a2-1 slidedown-contain\">\n                    <div class=\"faq-answer\">\n                    \n                                            \n                      <p>Ofrecemos soluciones y creatividades personalizadas para cliente, por lo que no trabajamos con un stock de animaciones.<\/p>\n\n                    <\/div>\n                  <\/div>\n\n                \n                  <div id=\"a2-2\" class=\"slidedown-link active\">\n                    <span class=\"i\">+<\/span>\n                    <div class=\"faq-question\">\u00bfQui\u00e9n decide sobre el dise\u00f1o de la animaci\u00f3n y el visual?<\/div>\n                  <\/div>\n                  <div class=\"slidedown-contain-a2-2 slidedown-contain\">\n                    <div class=\"faq-answer\">\n                    \n                                            \n                      <p>Podemos trabajar de diferentes maneras para adaptarnos a tus necesidades: puedes decidir enviarnos referencias o inspiraciones, mandarnos la imagen a usar, o simplemente darnos unas gu\u00edas y nosotros nos encargamos del resto.<\/p>\n\n                    <\/div>\n                  <\/div>\n\n                \n                  <div id=\"a2-3\" class=\"slidedown-link active\">\n                    <span class=\"i\">+<\/span>\n                    <div class=\"faq-question\">\u00bfC\u00f3mo doy el OK a la animaci\u00f3n?<\/div>\n                  <\/div>\n                  <div class=\"slidedown-contain-a2-3 slidedown-contain\">\n                    <div class=\"faq-answer\">\n                    \n                                            \n                      <p>Te enviaremos un preview en formato mp4 para que veas c\u00f3mo quedar\u00e1 la animaci\u00f3n junto con el visual escogido. Una vez tengamos este validado, nos ponemos en marcha.<\/p>\n\n                    <\/div>\n                  <\/div>\n\n                \n                  <div id=\"a2-4\" class=\"slidedown-link active\">\n                    <span class=\"i\">+<\/span>\n                    <div class=\"faq-question\">\u00bfCu\u00e1l es la duraci\u00f3n de una animaci\u00f3n?<\/div>\n                  <\/div>\n                  <div class=\"slidedown-contain-a2-4 slidedown-contain\">\n                    <div class=\"faq-answer\">\n                    \n                                            \n                      <p>Aunque no exista una limitaci\u00f3n m\u00e1s all\u00e1 de la impuesta por la capacidad de la tarjeta SD, recomendamos que no superen 1-2 minutos.<\/p>\n\n                    <\/div>\n                  <\/div>\n\n                \n                  <div id=\"a2-5\" class=\"slidedown-link active\">\n                    <span class=\"i\">+<\/span>\n                    <div class=\"faq-question\">\u00bfPuedo animar un textil que ha producido otra empresa?<\/div>\n                  <\/div>\n                  <div class=\"slidedown-contain-a2-5 slidedown-contain\">\n                    <div class=\"faq-answer\">\n                    \n                                            \n                      <p>Por motivos de calidad solamente podremos hacerlo si el visual ha sido fabricado en Kendu.<\/p>\n\n                    <\/div>\n                  <\/div>\n\n                             \n              <\/div>\n            <\/div>\n\n          \n        \n          \n            <div class=\"faq\" id=\"item-faq-3\">\n              <div class=\"faq-up\">\n                <img decoding=\"async\" src=\"https:\/\/www.kendu.com\/wp-content\/uploads\/2020\/05\/3.png\" class=\"faq-icon\">\n              <\/div>\n\n              <div class=\"faq-bottom\">\n                <h2>Embalaje y Env\u00edo<\/h2>\n              <\/div>\n\n              <div class=\"faq-questions\">\n                \n                  <div id=\"a3-1\" class=\"slidedown-link active\">\n                    <span class=\"i\">+<\/span>\n                    <div class=\"faq-question\">\u00bfCu\u00e1nto pesa un Flowbox? \u00bfQu\u00e9 dimenciones y peso tiene los bultos de env\u00edo?<\/div>\n                  <\/div>\n                  <div class=\"slidedown-contain-a3-1 slidedown-contain\">\n                    <div class=\"faq-answer\">\n                    \n                                              <img decoding=\"async\" src=\"https:\/\/www.kendu.com\/wp-content\/uploads\/2020\/06\/FLB_WEIGHT-1.png\">\n                                            \n                      \n                    <\/div>\n                  <\/div>\n\n                \n                  <div id=\"a3-2\" class=\"slidedown-link active\">\n                    <span class=\"i\">+<\/span>\n                    <div class=\"faq-question\">\u00bfFlowbox se env\u00eda montado?<\/div>\n                  <\/div>\n                  <div class=\"slidedown-contain-a3-2 slidedown-contain\">\n                    <div class=\"faq-answer\">\n                    \n                                            \n                      <p>Con el prop\u00f3sito de ahorrar espacio de transporte y evitar da\u00f1os durante el trayecto, y gracias a que es muy sencillo de montar, Flowbox se env\u00eda siempre desmontado.<\/p>\n\n                    <\/div>\n                  <\/div>\n\n                \n                  <div id=\"a3-3\" class=\"slidedown-link active\">\n                    <span class=\"i\">+<\/span>\n                    <div class=\"faq-question\">\u00bfEn cuantos tramos se env\u00edan los perfiles?<\/div>\n                  <\/div>\n                  <div class=\"slidedown-contain-a3-3 slidedown-contain\">\n                    <div class=\"faq-answer\">\n                    \n                                            \n                      <p>Para medidas de hasta 2500mm, los perfiles se env\u00edan en un \u00fanico tramo. Para tama\u00f1os superiores en cualquiera de sus dimensiones, se env\u00edan en tramos iguales o inferiores a 2500mm.<\/p>\n\n                    <\/div>\n                  <\/div>\n\n                             \n              <\/div>\n            <\/div>\n\n          \n        \n          \n            <div class=\"faq\" id=\"item-faq-4\">\n              <div class=\"faq-up\">\n                <img decoding=\"async\" src=\"https:\/\/www.kendu.com\/wp-content\/uploads\/2020\/05\/4.png\" class=\"faq-icon\">\n              <\/div>\n\n              <div class=\"faq-bottom\">\n                <h2>Instalaci\u00f3n y Montaje <\/h2>\n              <\/div>\n\n              <div class=\"faq-questions\">\n                \n                  <div id=\"a4-1\" class=\"slidedown-link active\">\n                    <span class=\"i\">+<\/span>\n                    <div class=\"faq-question\">\u00bfEs necesario contratar un instalador para su montaje?<\/div>\n                  <\/div>\n                  <div class=\"slidedown-contain-a4-1 slidedown-contain\">\n                    <div class=\"faq-answer\">\n                    \n                                            \n                      <p>Una de las ventajas de Flowbox es su facilidad de montaje, y cualquier persona sin conocimientos t\u00e9cnicos puede hacerlo. Sin embargo, debido a su tama\u00f1o, te aconsejamos que cuentes con un instalador para las referencias a partir de 2077x2077m.<\/p>\n\n                    <\/div>\n                  <\/div>\n\n                \n                  <div id=\"a4-2\" class=\"slidedown-link active\">\n                    <span class=\"i\">+<\/span>\n                    <div class=\"faq-question\">\u00bfPuedo cambiar la orientaci\u00f3n del Flowbox?<\/div>\n                  <\/div>\n                  <div class=\"slidedown-contain-a4-2 slidedown-contain\">\n                    <div class=\"faq-answer\">\n                    \n                                            \n                      <p>Cada modelo de Flowbox puede colocarse tanto en horizontal como en vertical, pero debes definir la orientaci\u00f3n al realizar el pedido.<\/p>\n\n                    <\/div>\n                  <\/div>\n\n                \n                  <div id=\"a4-3\" class=\"slidedown-link active\">\n                    <span class=\"i\">+<\/span>\n                    <div class=\"faq-question\">Flowbox no se enciende. \u00bfQu\u00e9 debo hacer?<\/div>\n                  <\/div>\n                  <div class=\"slidedown-contain-a4-3 slidedown-contain\">\n                    <div class=\"faq-answer\">\n                    \n                                            \n                      <p>1- Comprueba que la caja est\u00e9 correctamente enchufada a la red el\u00e9ctrica<br \/>\n2- Chequea que la SD est\u00e9 insertada en la ranura correspondiente.<br \/>\n3- Si la tarjeta est\u00e1 insertada, comprueba que haya hecho tope.<br \/>\n4- Desconecta y vuelve a enchufar Flowbox.<\/p>\n\n                    <\/div>\n                  <\/div>\n\n                \n                  <div id=\"a4-4\" class=\"slidedown-link active\">\n                    <span class=\"i\">+<\/span>\n                    <div class=\"faq-question\">Un punto de LED no cambia de color \u00bfqu\u00e9 hago?<\/div>\n                  <\/div>\n                  <div class=\"slidedown-contain-a4-4 slidedown-contain\">\n                    <div class=\"faq-answer\">\n                    \n                                            \n                      <p>Sustituye la placa por una de repuesto; el LED ha sido da\u00f1ado.<\/p>\n\n                    <\/div>\n                  <\/div>\n\n                \n                  <div id=\"a4-5\" class=\"slidedown-link active\">\n                    <span class=\"i\">+<\/span>\n                    <div class=\"faq-question\">La imagen y la animaci\u00f3n no casan \u00bfQu\u00e9 puedo hacer?<\/div>\n                  <\/div>\n                  <div class=\"slidedown-contain-a4-5 slidedown-contain\">\n                    <div class=\"faq-answer\">\n                    \n                                            \n                      <p>1- Chequea que la SD est\u00e9 insertada en la ranura correspondiente.<br \/>\n2- Comprueba que la SD haya hecho tope.<br \/>\n3- Verifica que la tarjeta introducida corresponda con el visual.<br \/>\n4- Verifica que Flowbox est\u00e9 montado en la orientaci\u00f3n prevista.<\/p>\n\n                    <\/div>\n                  <\/div>\n\n                \n                  <div id=\"a4-6\" class=\"slidedown-link active\">\n                    <span class=\"i\">+<\/span>\n                    <div class=\"faq-question\">Una de las placas no se enciende. \u00bfQu\u00e9 hago?<\/div>\n                  <\/div>\n                  <div class=\"slidedown-contain-a4-6 slidedown-contain\">\n                    <div class=\"faq-answer\">\n                    \n                                            \n                      <p>1- Vuelve a colocar la placa para descartar que est\u00e9 mal fijada.<br \/>\n2- Chequea que la placa haga contacto con el muelle ubicado en la parte posterior.<br \/>\na) Sutituye la placa que no se enciende por otra que funcione en otra ubicaci\u00f3n.<br \/>\nb) Si la placa sustituta funciona, utiliza una placa de repuesto para sustituir la afectada.<br \/>\nSi la placa sustituta sigue sin funcionar, reemplazar el refuerzo por uno nuevo.<\/p>\n\n                    <\/div>\n                  <\/div>\n\n                \n                  <div id=\"a4-7\" class=\"slidedown-link active\">\n                    <span class=\"i\">+<\/span>\n                    <div class=\"faq-question\">Una de las placas se enciende parcialmente. \u00bfC\u00f3mo lo soluciono?<\/div>\n                  <\/div>\n                  <div class=\"slidedown-contain-a4-7 slidedown-contain\">\n                    <div class=\"faq-answer\">\n                    \n                                            \n                      <p>Sustituye la placa por una de repuesto.<\/p>\n\n                    <\/div>\n                  <\/div>\n\n                \n                  <div id=\"a4-8\" class=\"slidedown-link active\">\n                    <span class=\"i\">+<\/span>\n                    <div class=\"faq-question\">Una de las columnas de placas parece congelada.<\/div>\n                  <\/div>\n                  <div class=\"slidedown-contain-a4-8 slidedown-contain\">\n                    <div class=\"faq-answer\">\n                    \n                                            \n                      <p>1- Vuelve a colocar la placa inferior (la primera que falla) para descartar que est\u00e9 mal fijada.<br \/>\n2- Comprueba que el perfil de refuerzo est\u00e9 bien fijado con el pestillo superior.<br \/>\n3- Sutituye la primera placa que no se enciende por otra que funcione en otra ubicaci\u00f3n.<br \/>\na) Si la placa sustituta hace que la columna funcione, utiliza una placa de repuesto para sustituir la afectada.<br \/>\nb) Si la placa sustituta sigue sin solucionar el problema, reemplazar el refuerzo por uno nuevo.<br \/>\n4- Sutituye la placa inmediatamente inferior a la primera que no se enciende por otra que funcione en otra ubicaci\u00f3n.<br \/>\na) Si la placa sustituta hace que la columna funcione, utiliza una placa de repuesto para sustituir la afectada.<br \/>\nb) Si la placa sustituta sigue sin solucionar el problema, reemplazar el refuerzo por uno nuevo.<\/p>\n\n                    <\/div>\n                  <\/div>\n\n                \n                  <div id=\"a4-9\" class=\"slidedown-link active\">\n                    <span class=\"i\">+<\/span>\n                    <div class=\"faq-question\">He montado Flowbox y me han sobrado piezas \u00bfEs normal?<\/div>\n                  <\/div>\n                  <div class=\"slidedown-contain-a4-9 slidedown-contain\">\n                    <div class=\"faq-answer\">\n                    \n                                            \n                      <p>No, solamente pueden sobrarte las placas de LED de repuesto. \u00a1Es importante que las guardes! Si te ha sobrado cualquier otro elemento, escr\u00edbenos un email y dinos cu\u00e1l te ha sobrado para que podamos ayudarte.<\/p>\n\n                    <\/div>\n                  <\/div>\n\n                             \n              <\/div>\n            <\/div>\n\n          \n        \n          \n            <div class=\"faq\" id=\"item-faq-5\">\n              <div class=\"faq-up\">\n                <img decoding=\"async\" src=\"https:\/\/www.kendu.com\/wp-content\/uploads\/2020\/05\/5.png\" class=\"faq-icon\">\n              <\/div>\n\n              <div class=\"faq-bottom\">\n                <h2>Otras preguntas<\/h2>\n              <\/div>\n\n              <div class=\"faq-questions\">\n                \n                  <div id=\"a5-1\" class=\"slidedown-link active\">\n                    <span class=\"i\">+<\/span>\n                    <div class=\"faq-question\">\u00bfQu\u00e9 grosor tiene el perfil?<\/div>\n                  <\/div>\n                  <div class=\"slidedown-contain-a5-1 slidedown-contain\">\n                    <div class=\"faq-answer\">\n                    \n                                            \n                      <p>100mm<\/p>\n\n                    <\/div>\n                  <\/div>\n\n                \n                  <div id=\"a5-2\" class=\"slidedown-link active\">\n                    <span class=\"i\">+<\/span>\n                    <div class=\"faq-question\">\u00bfDe qu\u00e9 material es el frontal de Flowbox?<\/div>\n                  <\/div>\n                  <div class=\"slidedown-contain-a5-2 slidedown-contain\">\n                    <div class=\"faq-answer\">\n                    \n                                            \n                      <p>Flowbox se basa en el sistema de reposici\u00f3n de campa\u00f1as Smartframe, por lo que su frontal es un textil impreso con un per\u00edmetro de silicona.<\/p>\n\n                    <\/div>\n                  <\/div>\n\n                \n                  <div id=\"a5-3\" class=\"slidedown-link active\">\n                    <span class=\"i\">+<\/span>\n                    <div class=\"faq-question\">\u00bfPuedo usar Flowbox como una caja de luz?<\/div>\n                  <\/div>\n                  <div class=\"slidedown-contain-a5-3 slidedown-contain\">\n                    <div class=\"faq-answer\">\n                    \n                                            \n                      <p>Por supuesto, pero tendr\u00e1s que pedirnos expl\u00edcitamente que te enviemos una SD con un v\u00eddeo en blanco.<\/p>\n\n                    <\/div>\n                  <\/div>\n\n                \n                  <div id=\"a5-4\" class=\"slidedown-link active\">\n                    <span class=\"i\">+<\/span>\n                    <div class=\"faq-question\">\u00bfC\u00f3mo recibo una nueva animaci\u00f3n?<\/div>\n                  <\/div>\n                  <div class=\"slidedown-contain-a5-4 slidedown-contain\">\n                    <div class=\"faq-answer\">\n                    \n                                            \n                      <p>Cuando quieras cambiar el visual y la animaci\u00f3n, te enviaremos un nuevo textil con su correspondiente tarjeta SD precargada con el v\u00eddeo. Para hacerlo deber\u00e1s desenchufar Flowbox, y una vez insertada la SD, volver a enchufar.<\/p>\n\n                    <\/div>\n                  <\/div>\n\n                \n                  <div id=\"a5-5\" class=\"slidedown-link active\">\n                    <span class=\"i\">+<\/span>\n                    <div class=\"faq-question\">\u00bfPuedo ser distribuidor de Flowbox?<\/div>\n                  <\/div>\n                  <div class=\"slidedown-contain-a5-5 slidedown-contain\">\n                    <div class=\"faq-answer\">\n                    \n                                            \n                      <p>Si est\u00e1s interesado en ser distribuidor escr\u00edbenos un email a <a href=\"mailto:flowbox@kendu.com\">flowbox@kendu.com<\/a>.<\/p>\n\n                    <\/div>\n                  <\/div>\n\n                \n                  <div id=\"a5-6\" class=\"slidedown-link active\">\n                    <span class=\"i\">+<\/span>\n                    <div class=\"faq-question\">\u00bfPuedo comprar Flowbox a trav\u00e9s de un distribuidor?<\/div>\n                  <\/div>\n                  <div class=\"slidedown-contain-a5-6 slidedown-contain\">\n                    <div class=\"faq-answer\">\n                    \n                                            \n                      <p>Actualmente Flowbox se vende directamente a trav\u00e9s de su fabricante Kendu pero pronto estar\u00e1 disponible a trav\u00e9s de distribuidores en todo el mundo.<\/p>\n\n                    <\/div>\n                  <\/div>\n\n                \n                  <div id=\"a5-7\" class=\"slidedown-link active\">\n                    <span class=\"i\">+<\/span>\n                    <div class=\"faq-question\">\u00bfHay alg\u00fan tel\u00e9fono al que pueda llamar?<\/div>\n                  <\/div>\n                  <div class=\"slidedown-contain-a5-7 slidedown-contain\">\n                    <div class=\"faq-answer\">\n                    \n                                            \n                      <p>Si tienes alg\u00fan problema con tu Flowbox que no puedes solucionar siguiendo las indicaciones de esta web te sugerimos que te pongas en contacto con tu responsable de proyectos en el tel\u00e9fono +34 943 22 38 22 o escribas un email a <a href=\"mailto:flowbox@kendu.com\">flowbox@kendu.com<\/a>.<\/p>\n\n                    <\/div>\n                  <\/div>\n\n                             \n              <\/div>\n            <\/div>\n\n          \n        \n      <\/div>\n      <!--content block-->\n\n\n\n\n<!--\n      \n        \n          <div class=\"faq faq-active\">\n            <div class=\"faq-up\">\n              <img decoding=\"async\" src=\"https:\/\/www.kendu.com\/wp-content\/uploads\/2020\/05\/1.png\" class=\"faq-icon\">\n            <\/div>\n            <div class=\"faq-bottom\">\n              <h2>Detalles T\u00e9cnicos<\/h2>\n            <\/div>\n          <\/div>\n\n              \n        \n          <div class=\"faq\">\n            <div class=\"faq-up\">\n              <img decoding=\"async\" src=\"https:\/\/www.kendu.com\/wp-content\/uploads\/2020\/05\/2.png\" class=\"faq-icon\">\n            <\/div>\n            <div class=\"faq-bottom\">\n              <h2>Dise\u00f1o y Proceso Creativo<\/h2>\n            <\/div>\n          <\/div>\n\n              \n        \n          <div class=\"faq\">\n            <div class=\"faq-up\">\n              <img decoding=\"async\" src=\"https:\/\/www.kendu.com\/wp-content\/uploads\/2020\/05\/3.png\" class=\"faq-icon\">\n            <\/div>\n            <div class=\"faq-bottom\">\n              <h2>Embalaje y Env\u00edo<\/h2>\n            <\/div>\n          <\/div>\n\n              \n        \n          <div class=\"faq\">\n            <div class=\"faq-up\">\n              <img decoding=\"async\" src=\"https:\/\/www.kendu.com\/wp-content\/uploads\/2020\/05\/4.png\" class=\"faq-icon\">\n            <\/div>\n            <div class=\"faq-bottom\">\n              <h2>Instalaci\u00f3n y Montaje <\/h2>\n            <\/div>\n          <\/div>\n\n              \n        \n          <div class=\"faq\">\n            <div class=\"faq-up\">\n              <img decoding=\"async\" src=\"https:\/\/www.kendu.com\/wp-content\/uploads\/2020\/05\/5.png\" class=\"faq-icon\">\n            <\/div>\n            <div class=\"faq-bottom\">\n              <h2>Otras preguntas<\/h2>\n            <\/div>\n          <\/div>\n\n              -->\n    <\/div>\n\n  <\/div>\n<\/section>\n\n<section class=\"kn-form-1\" id=\"kn-form-1\">\n    <div class=\"container\">\n        <h2 class=\"section-title-text\">\u00bfNo encuentras lo que buscas? Cont\u00e1ctanos.<\/h2>\n        <div id=\"form-1\"><\/div>\n    <\/div>\n<\/section>\n\n<script>\n  var kn_form_1 = {\"success_url\":{\"title\":\"Thanks for you message\",\"url\":\"http:\\\/\\\/www.kendu.com\\\/es\\\/gracias-mensaje\\\/\",\"target\":\"\"}}\n<\/script>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":9265,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-flowbox-help-center.php","meta":{"_acf_changed":false,"inline_featured_image":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-9298","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Soporte &amp; FAQ - Flowbox\u00ae | Kendu<\/title>\n<meta name=\"description\" content=\"\u00bfNecesitas ayuda con Flowbox? 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