{"id":12983,"date":"2021-03-10T17:02:27","date_gmt":"2021-03-10T17:02:27","guid":{"rendered":"https:\/\/www.kendu.com\/?post_type=magazine&#038;p=12983"},"modified":"2021-05-18T12:57:59","modified_gmt":"2021-05-18T12:57:59","slug":"marketing-sensoriel","status":"publish","type":"magazine","link":"http:\/\/www.kendu.com\/fr\/tendences-et-nouvelles-retail\/marketing-sensoriel\/","title":{"rendered":"Appel aux 5 sens"},"content":{"rendered":"  <section class=\"kn-featured-1\">\n    <div class=\"background-blur\" style=\"background-image: url(http:\/\/www.kendu.com\/wp-content\/uploads\/2020\/08\/5-senses.jpg)\"><\/div>\n    <div class=\"inner\">\n\n      \n              <div class=\"title\" data-aos=\"fade-up\" data-aos-delay=\"100\" data-aos-anchor=\".kn-featured-1\">\n          <h1 class=\"site-title\">MARKETING SENSORIEL ET RETAIL: APPEL AUX 5 SENS<\/h1>\n        <\/div>\n      \n      <div class=\"divider-1 divider-white\" data-aos=\"fade-up\" data-aos-delay=\"100\" data-aos-anchor=\".kn-featured-1\"><\/div>\n\n              <div class=\"cta\" data-aos=\"fade-up\" data-aos-delay=\"300\" data-aos-anchor=\".kn-featured-1\">\n          <span class=\"kn-button-1 hidden-button\"><\/span>\n        <\/div>\n          <\/div>\n\n    <div class=\"animation\"><\/div>\n\n  <\/section>\n\n\n\n<div class=\"wp-block-group post-container\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-text-color has-medium-font-size\" style=\"color:#626262\">Face au besoin croissant de fournir des exp\u00e9riences uniques aux consommateurs, <strong>la strat\u00e9gie de marketing sensoriel a occup\u00e9 une place importante au cours de ces derni\u00e8res ann\u00e9es<\/strong> en tant qu\u2019\u00e9l\u00e9ment qui fait la diff\u00e9rence, en se basant sur des \u00e9tudes sp\u00e9cialis\u00e9es d\u00e9montrant que le corps humain est capable de se rappeler tout juste de : 1 % de ce qu\u2019il touche, 2 % de ce qu\u2019il entend, 5% de ce qu\u2019il voit, 15% de ce qu\u2019il go\u00fbte and 35% de ce qu\u2019il sent.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-color has-medium-font-size\" style=\"color:#626262\">Nous pensons tous \u00eatre ind\u00e9pendants, r\u00e9fl\u00e9chis, et que nous prenons nos propres d\u00e9cisions au moment d\u2019acheter, mais rien n\u2019est plus \u00e9loign\u00e9 de la r\u00e9alit\u00e9 ; nous sommes bien moins rationnels que ce que nous croyons. En effet, nous savons qu\u2019<strong>entre 85 % et 95 % des d\u00e9cisions d\u2019achat que nous prenons se d\u00e9roulent dans la partie subconsciente<\/strong>, car r\u00e9aliser des connexions d\u2019ordre \u00e9motionnel est incroyablement efficace au niveau du comportement du consommateur.&nbsp;<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-color has-medium-font-size\" style=\"color:#626262\">Et dans ce contexte, <strong>les boutiques physiques b\u00e9n\u00e9ficient d\u2019un avantage face \u00e0 la vente en ligne<\/strong>, car elles peuvent faire appel aux 5 sens du consommateur. En effet, nombreuses sont les marques qui associent dans leurs boutiques leurs produits et cr\u00e9ent des exp\u00e9riences gr\u00e2ce \u00e0 la vue, l\u2019ou\u00efe, le go\u00fbt, le toucher et l\u2019odorat.<\/p>\n\n\n\n<div style=\"height:90px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"has-text-align-center wp-block-heading\"><strong><strong>L\u2019odorat<\/strong><\/strong><\/h3>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-color has-medium-font-size\" style=\"color:#626262\"><strong>L\u2019odorat est reli\u00e9 au syst\u00e8me limbique, qui contr\u00f4le les \u00e9motions et la m\u00e9moire<\/strong>. De ce fait, c\u2019est le sens qui associe le plus de souvenirs. Un exemple de marque qui utilise avec succ\u00e8s des strat\u00e9gies de marketing li\u00e9es \u00e0 l\u2019odorat est <strong>Rolls Royce, qui parfume d\u2019une odeur de cuir et de bois l\u2019int\u00e9rieur des voitures<\/strong> lorsqu\u2019un client conduit son v\u00e9hicule \u00e0 un garage officiel de la firme. Ils parviennent ainsi \u00e0 ce que le client ait la sensation de conduire pour la premi\u00e8re fois cette voiture, alors qu\u2019il ne fait que la r\u00e9cup\u00e9rer du garage. Les parcs \u00e0 th\u00e8me de <strong>Disney<\/strong> constituent un autre bon exemple, o\u00f9 gr\u00e2ce \u00e0 la technologie qu\u2019ils appellent \u00ab smellitzer \u00bb, ils <strong>diffusent des odeurs dans les diff\u00e9rentes sections du parc<\/strong>, et \u00e9galement les spectacles afin de donner davantage de r\u00e9alisme.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"How marketers target your nose\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/P81i66_tLlU?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<div style=\"height:90px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"has-text-align-center wp-block-heading\"><strong><strong>Le go\u00fbt<\/strong><\/strong><\/h3>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-color has-medium-font-size\" style=\"color:#626262\"><strong>Le marketing gustatif est probablement le sens le plus difficile \u00e0 implanter, pr\u00e9cis\u00e9ment parce que \u00ab Le go\u00fbt r\u00e9side dans la vari\u00e9t\u00e9 \u00bb<\/strong>. Les firmes de l\u2019alimentation continuent de recourir \u00e0 des d\u00e9monstrations et des d\u00e9gustations, cependant et en d\u00e9pit du fait que ce ne soit pas chose commune, il est possible de trouver en dehors de ce secteur des marques faisant appel \u00e0 ce sens. Un exemple \u00e9vident est celui d\u2019<strong>Ikea<\/strong>, qui a r\u00e9ussi \u00e0 faire en sorte que ses clients associent une saveur \u00e0 la marque gr\u00e2ce \u00e0 <strong>l\u2019introduction d\u2019espaces de restauration avec des produits su\u00e9dois en vitrine<\/strong>. Par cons\u00e9quent, ils parviennent ainsi \u00e0 accro\u00eetre le nombre de visiteurs, ce qui augmente les possibilit\u00e9s d\u2019achat.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Responsibly farmed salmon\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/YkrgzngHkqw?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<div style=\"height:90px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"has-text-align-center wp-block-heading\"><strong><strong>L\u2019ou\u00efe<\/strong><\/strong><\/h3>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-color has-medium-font-size\" style=\"color:#626262\"><strong>Le sens de l\u2019ou\u00efe est en permanence actif, m\u00eame pendant notre sommeil<\/strong>. Nous ne pouvons simplement pas arr\u00eater d\u2019entendre. Lorsqu\u2019une personne \u00e9coute de la musique qui lui pla\u00eet, son corps accro\u00eet la production d\u2019endorphine, d\u00e9veloppant ses pr\u00e9dispositions \u00e0 acheter. De ce fait, il est fr\u00e9quent que les d\u00e9taillants utilisent de la musique dans leurs magasins. Le groupe <strong>Inditex<\/strong> notamment (Zara, Stradivarius, Bershka\u2026), <strong>avec des marques destin\u00e9es \u00e0 des publics divers, articule le type de musique, le rythme et le volume en fonction de sa cible<\/strong>, ce qui en fait une caract\u00e9ristique typique de chaque marque.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Harnessing the Power of Sound | Steve Keller | TEDxNashville\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/yvnxQ2fQg10?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<div style=\"height:90px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"has-text-align-center wp-block-heading\"><strong><strong>Le toucher<\/strong><\/strong><\/h3>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-color has-medium-font-size\" style=\"color:#626262\"><strong>Le toucher nous fournit des informations essentielles pour prendre des d\u00e9cisions<\/strong>, et il permet de g\u00e9n\u00e9rer une exp\u00e9rience plus interactive et proche pour le consommateur. On en retrouve un exemple dans boutiques <strong>Apple<\/strong>, dans lesquelles leur concept gravite autour de <strong>la possibilit\u00e9 de toucher, de sentir et d\u2019utiliser les produits<\/strong> afin que les visiteurs puissent juger de la qualit\u00e9 et de la fonctionnalit\u00e9 de ceux-ci, ce qui facilite la d\u00e9cision d\u2019achat et procure un sentiment de fid\u00e9lit\u00e9 envers la marque.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"How Apple Builds Its Stores\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/1qj6qQ-dHWM?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<div style=\"height:90px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><strong>La vue<\/strong><\/strong><\/h2>\n\n\n\n<p class=\"has-text-color has-medium-font-size\" style=\"color:#626262\"><strong>La vue est le sens le plus d\u00e9velopp\u00e9, et au travers duquel nous recevons 83 % des informations<\/strong>. Elle joue non seulement un r\u00f4le d\u00e9cisif dans les moments-cl\u00e9, comme peut l\u2019\u00eatre la d\u00e9cision d\u2019entrer dans une boutique ou non, mais elle est \u00e9galement responsable de l\u2019association des valeurs avec leur marque. <strong>Une grande quantit\u00e9 de stimuli entrent en jeu lors de l\u2019exp\u00e9rience visuelle d\u2019une boutique<\/strong>, depuis la fa\u00e7ade et la vitrine, jusqu\u2019\u00e0 l\u2019int\u00e9rieur, avec le design, le mobilier, la couleur et la lumi\u00e8re. Et si vous souhaitez aller plus loin, vous pouvez rajouter des \u00e9l\u00e9ments dynamiques, comme&nbsp;<a href=\"https:\/\/www.kendu.com\/fr\/lightbox-dynamique-flowbox\/\" target=\"_blank\" rel=\"noreferrer noopener\">Flowbox<\/a> afin de faire en sorte que l\u2019impact sur le public soit multipli\u00e9.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Kendu &amp; Nespresso - Flowbox rollout\" src=\"https:\/\/player.vimeo.com\/video\/510719874?dnt=1&amp;app_id=122963\" width=\"500\" height=\"281\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" 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